Frequently Asked Questions

Check-In, Check-Out & Policies

What time is check-in and check-out?

Check-in begins at 3:00 PM, and check-out is by 11:00 AM.

Are pets allowed?

No, pets are generally not permitted on the property.

Is parking available on-site?

Yes, complimentary self-parking and covered parking options are provided for hotel guests.

What forms of payment are accepted?

Major credit cards (Visa, MasterCard, American Express) and Debit/Interac are accepted. Cash is generally restricted or not accepted for room security deposits.

Dining & Amenities

Does the hotel have a restaurant on-site?

Yes, the Waterfront Restaurant & Crest Lounge is located in the hotel, serving regional cuisine, seafood, and drinks with sweeping harbour views.

Is breakfast included in the room rate?

Breakfast is not typically included in the standard room rate, but cooked-to-order breakfast options are available for purchase at the restaurant. Please check out current package offerings for the most up to date options.

What wellness or relaxation facilities are available?

Guests have access to an outdoor hot tub overlooking the water, a steam room/sauna, and a fitness center.

Room Features & Views

What room types and view options are offered?

Rooms are generally split into City/Mountain Views (overlooking downtown and Mount Hays) and Harbour Views (overlooking the inner harbour and cruise port). Layouts include 1 King Bed, 2 Queen/Double Beds, and Executive Suites.

Are binoculars provided in the rooms?

Yes, many harbour-view rooms include a pair of binoculars for watching wildlife, marine vessels, and passing cruises.

Is Wi-Fi included?

Yes, high-speed Wi-Fi is complimentary for all guests.

Location & Nearby Attractions

How close is the hotel to local transportation and cruise docks?

The Crest Hotel is located right on the waterfront, a short 5-minute walk from the Prince Rupert Cruise Terminal and local marine docks.

What attractions are within walking distance?

The hotel is situated near the Cow Bay shopping district, the Museum of Northern BC, Pacific Mariners Memorial Park, and local wildlife tour departures (grizzly bear and whale watching).

Is parking available at the property?

Yes, complimentary self-parking is provided on-site for registered guests, making it convenient if you are exploring the region by car.

Is there a fitness center or wellness facility?

The hotel offers an indoor fitness room equipped with exercise machines, as well as an outdoor ocean-view hot tub situated on a deck overlooking the harbor.